Help/Systems Incorporated, founded in 1982 and based in Eden Prairie, Minnesota, develops automated operations and business information management programs that operate on the IBM i-Series platform. Systems have been deployed by over 21,000 organizations worldwide. The company is known for its Robot line of products. Robot/ALERT employs e-mail, pager, and other communications channels in notifying operators to system events. Robot/AUTOTUNE monitors and optimizes i-Series systems. Robot/CLIENT is an operations event manager that integrates Microsoft (R) Windows (R) and UNIX server processing. Robot/CONSOLE monitors console messages, resources, and system logs. It includes recovery, message redirection and suppression, and notification features. Help/Systems' Robot/NETWORK is a network event monitoring product. Robot/SCHEDULE automates job scheduling and job batching operations. Additional Robot products provide users with reporting, data archive and recovery, disk usage monitoring, file conversion, and reporting features. Help/Systems' SEQUEL is a business information management product that includes graphical query and reporting dashboard features. ABSTRACT includes i-Series cross-referencing, documentation, and programming tools. EASY VIEW displays a variety of data files. It allows developers to view and change database file content quickly. ESEND is an e-mail file and report distribution system. The system supports the archiving of spooled files and the forwarding of output queues. Help/Systems also offers clients automation plan development, on-site and online training, and other technical support services. In 1992, Help/Systems became the first software company in the United States to earn an ISO 9001 certification. The company was founded by Richard Jacobson.