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First Hop (R) Limited, founded in 1997 and based in Helsinki, Finland, offers mobile operators, service providers, and mobile virtual network operators (MVNOs) multi-channel service creation, delivery, and business management software. The firm's First Hop Wireless Broker (TM) streamlines the deployment of new services and service bundles. It also supports the implementation of new business models and targeted advertising campaigns. First Hop Wireless Broker provides users with messaging gateway, capability management, and other gateway and traffic management features. It also includes content provider lifecycle and content management tools. The platform optimizes charging, revenue reporting, and customer care processes. A personalization and promotional component provides users with multimedia management features. First Hop Wireless Broker can be extended with interfaces for third-party transcoding, customer analysis, presence, and customer relationship management (CRM) systems. Web-based workflow wizards simplify service creation and deployment processes. First Hop systems have been implemented by 60 mobile networks worldwide. The company's technology supports 400 million mobile device users. First Hop maintains sales and support offices in Europe, Asia, India, and the Middle East.
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