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Neocase Software, based in San Francisco, California, is known for its Web-based Neocase customer relationship management (CRM) platform, which includes a variety of collaboration features. It provides businesses with self-service portal, field service management, and partner management tools. A service level agreement (SLA) module streamlines contract compliance processing. Neocase includes call and issue routing, information dashboard, case history search, and reporting features. It allows businesses to centralize communications operations, monitor customer service productivity, and reduce operating costs. Neocase Software's platform links business departments and service agents, partners, and vendors.
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