Fidelitone Incorporated, founded in 1929, is a family-owned company that provides businesses with customized supply chain services. The firm offers organizations procurement, inventory management, inventory forecasting, warehousing, distribution, returns processing, and other services. The company is known for its warehouse automation technology, which streamlines the company's outsourcing operations. An automated order tracking system allows customers to access shipment information. Fidelitone provides support for 1,000 consumer product brands and 120,000 stock keeping units (SKUs). The firm processes over 20,000 shipments daily. It employs 350 people. The company was founded as a manufacturer and distributor of phonograph needs. It originally was known for its Diamond Stylus needle. The firm became a private-brand parts distributor for Sears, Roebuck and Company (TM) in the 1970s. It developed an drop ship program in the 1980s. In 1991, the firm built a 265,000 square foot distribution facility in Wauconda, Illinois. In 1994, Sears designated the company as a Master Source. Three years later, Fidelitone began distributing the AeroBed (R). It acquired Aero (R) Products International in the same year. Fidelitone optimized warehouse automation operations in 1998. The company formed a strategic partnership with Black & Decker (TM) and DeWalt (TM) in 1999, purchasing the firm's parts inventories. It also opened a 102,000 square foot distribution facility in Hampstead, Maryland. In 2001, the firm acquired additional heating, ventilating, and air-conditioning (HVAC), appliance, and floor care product lines, allowing the company to increase its Sears parts supports services. The National Parts order management unit was established in the same year. Also in 2001, Fidelitone formed a strategic alliance with Direct Marketing Services Incorporated (DMSI). Fidelitone ships products to 20 countries. The company was founded by Arthur Olsen.