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SafeHarbor (TM) Technology Corporation, founded in 1998 and based in Satsop, Washington, provides mid-sized and large corporations with customer interaction and business information management system development services. It is known for its SafeHarbor SmartSupport (TM) Solutions services and technologies, which encompass consumer, business, agent, and employee support components. The services provide users with Web-based access to information. The firm designs and deploys technology that allows users to improve customer relationship management (CRM) processes across Web, e-mail, chat, and telephone communications channels. The company serves electronics, computer software and hardware development, telecommunications, insurance, banking, airline, and government organizations. SafeHarbor Technology customizes systems, allowing them to support specialized data processing requirements. The firm usually develops and implements CRM systems within eight weeks. SafeHarbor Technology's Web self-service environments include natural language search, FAQ archive, localization, and language translation features. The firm also offers organizations project planning, risk management, analysis, reporting, and workflow management services.
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Information Sources, Inc.