|
Genesys Telecommunications Laboratories Incorporated, founded in 1990 and based in Daly City, California, provides mid-sized and large business with call center software and services. Its products provide users with real-time data processing features. The company develops a variety of live support and customer self-service systems. Its products support inbound customer service, collections, and other operations. Genesys Telecommunications Laboratories is known for its Genesys Real-Time Interaction Suite, which includes customer interaction routing and reporting features. The system supports voice, e-mail, and Web communications channels. It integrates with customer relationship management (CRM) applications. The software can scale to process one million calls and 40,000 e-mails per hour. Genesys Telecommunications Laboratories also provides clients with planning, implementation, and other consulting services. The firm has formed partnerships with Accenture, Alcatel, IBM, PeopleSoft, SAP, and Siebel Systems. It partners with over 300 IT, systems integration, and value-added resellers worldwide. Genesys Telecommunications Laboratories maintains 45 offices worldwide. It serves over 2,700 customers. The firm employs 1,100 people. Genesys Telecommunications Laboratories was acquired by Alcatel in 2000. However, it operates as an independent subsidiary.
|
Information Sources, Inc.