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Vertical Communications (TM), established in 2004 with the $19 million acquisition of Vertical Networks (R) by Artisoft (R) Incorporated (OTC: ASFT), develops IP voice and data telephony systems. The firm is known for its TeleVantage (R) and InstantOffice (R) product lines. The company's systems allow organizations to optimize communications processing and improve customer service and sales operations. The applications include call management, call monitoring, routing, conferencing, voice mail archive, automated response, reporting, and remote management features. Vertical Communications systems can be scaled to support additional extensions and branch offices. The firm serves over 6,500 companies across the health care, retail, and legal sectors. It markets its products through systems integrators, resellers, and distributors worldwide. Vertical Communications is based in Cambridge, Massachusetts. It employs over 150 people. The firm is focusing on the targeting of systems to specific business sectors. Vertical Communications maintains sales and marketing offices in Sunnyvale, California.
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