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Company

911Helpline.com
1110 E Jackson
Medford,  OR  97504
United States
Telephone: (541) 779-0285
Fax: (815) 327-0598
URL: http://www.911helpline.com

911Helpline.com, based in Braintree, Massachusetts, provides homeland security agencies with Web-based information access tools. The firm also is known for its NetAgent Chat, NetAgent Wireless, NetAgent International, and Virtual Reference Desk (VRD) customer support products. NetAgent Chat allows customer service personnel to handle six online interactions simultaneously. NetAgent Wireless provides administrators with call center productivity monitoring features. NetAgent International allows call centers to communicate with customers in a dozen languages. VRD allows reference librarians to assist patrons and distribute content. 911Helpline.com also provides clients with computer configuration, application update, and other technical services. The firm maintains additional offices in Clearwater, Florida.

Company Status: Active

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