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eGain Communications Corporation, based in Mountain View, California, develops customer service and contact center software products. The eGain Service (TM) programs are built on the eGain Service Management Platform (TM), or eGain SMP (TM). The platform streamlines the integration, management, and optimization of e-mail, Web, telephone, and paper customer support communications channels. The firm's eGain Mail, eGain SelfService, eGain LiveWeb, and eGain KnowledgeAgent programs are available in server and hosted editions. The systems scale to support increasing processing demands. eGain Communications programs provide users with service process management and multi-site contact center integration features. The eGain Service systems allow agents to access service, marketing, billing, account, and other information from a single interface. eGain Communications' patented Inference (R) engine and workflow modeling tools support the optimization and standardization of call center, help desk, and online self-service processes. The company serves over 800 enterprise customers in 18 countries. The firm's technology is used by organizations across the financial services, customer support outsourcing, telecommunications, travel, utilities, and government sectors. eGain Communications is listed on the OTCBB exchange under the EGAN symbol.
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Information Sources, Inc.