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Company

Genesys Telecommunications Laboratories Inc Products   
2001 Junipero Serra Blvd
Daly City,  CA  94014
United States
Telephone: (415) 437-1100
Toll Free Number: (888) 436-3797
Fax: (415) 437-1260
URL: http://www.genesyslab.com
Email: info@genesyslab.com

Genesys Telecommunications Laboratories Incorporated provides a complete range of tools for the management of universal queue contact centers. Genesys is the only provider of a universal queue solution, which allows businesses to link contact center sites into a single unit of management. Its services optimize customer relationships through the routing of incoming interactions based on guidelines set by the business. Genesys services can be used with any media type, network, or application. It also enables businesses to integrate contact centers with business Web sites. Genesys solutions enable the complete management of customer relationships and also offer access to past and current contact center data and statistics. An additional feature is the installation Wizard. Genesys was founded in 1990 and was acquired by Paris-based Alcatel in early 2000.

Parent Company: Alcatel USA Inc
Org. Type: Corporation
Company Status: Active Date Founded: 1990

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