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KANA (TM) Incorporated, founded in 1996 as Kana Net Works Incorporated, develops contact center management, customer self-service, and other systems. The firm's technology automates service resolution processes. The company's KANA Self-Service and KANA Assisted Service products allow businesses to reduce incoming support calls. The systems support e-mail, chat, telephone, and other communications channels. KANA products handle large data volumes. The firm's technology is employed by 600 companies worldwide. Systems are employed by organizations across the computer technology, financial services, health care, aerospace, telecommunications, automotive, media, entertainment, retail, and consumer electronics sectors. Partners include Accenture, Aspect, BEA Systems, Broadvision, Cisco, and Hewlett-Packard. KANA went public in 1999. KANA is traded on Pink Sheets under the KANA.PK symbol. The firm is based in Menlo Park, California. It maintains additional offices across the United States, Europe, Asia, and India.
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