Help Desk Technology International Corporation, founded in 1988 and based in Oakville, Ontario, Canada, is a privately held company that develops help desk software. The firm's HelpSTAR program originally ran on mini computers. The system has been updated for DOS, LAN, and web platforms. HelpSTAR provides users with problem tracking, workflow management, information management, asset management, data analysis, and reporting features. The system handles file attachments. It includes request preview, problem status display, and data encryption features. A wizard streamlines configuration processes. Deployed as a web portal, HelpSTAR does not require the installation of client software. The system is accessed with web browsers. The system provides users with a straightforward, customizable interface. HelpSTAR also includes business rule customization, administrative dashboard, project template, design, and automated data discovery features. The StarWatch utility imports user data from Active Directory. HelpSTAR supports compliance with Sarbanes-Oxley and other data management regulations. Help Desk Technology International also is known for the hosted, subscription-based Help Desk CRM Express (R) platform. Help Desk CRM Express allows businesses to provide customers with online communications and technical support services. It includes notification, priority escalation, call tracking, and other features. Help Desk Technology International serves mid-sized corporations and large enterprise business units across the aerospace, media, financial services, computer technology, consumer electronics, distribution, chemicals, nonprofit, education, and government sectors. The firm has formed a partnership with Microsoft (R). Help Desk Technology International has won recognition from