Zenprise Incorporated, founded in 2003 and based in Fremont, California, is a privately held company that provides clients with mobile communications and computing service management systems. The firm's software supports the real-time, automated diagnosis and troubleshooting of Microsoft (R) Exchange (R) and BlackBerry issues. The Zenprise for Exchange system offers users predictive analysis and fix instruction delivery features. The Zenprise for BlackBerry software allows administrators to monitor an entire BlackBerry infrastructure. It detects RIM network availability and correlates pending messages. It also monitors the availability of devices, capturing operating system, policy, password, and other data. The system includes server, Active Directory, DNS, LAN, WAN, and other monitoring components. It supports patch and upgrade processing. Zenprise's programs generate customized problem resolution plans and visual performance maps. The applications integrate with Hewlett-Packard (R) OpenView (R), Microsoft (R) Operations Manager (R), and other third-party systems. The firm's products allow businesses to reduce support costs, plan capacity requirements, and improve customer service. The company also provides clients with telephone and online technical support services. Zenprise investors include Bay Partners, Mayfield, and Shasta Ventures. The firm has won recognition from 'Red Herring' and 'InfoWorld.'