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Hardware, software, and connectivity enhancements are paving the way for a much more dynamic market in coming years for business applications for mobile knowledge workers, which will include enterprise content management, office suites, and business intelligence. The popularity of much more portable devices than laptops, such as the BlackBerry from Research in Motion and more recently smartphones, indicates their value in keeping workers connected to their e-mail. Such solutions have not yet been pervasive on mobile devices, but that is supposed to change. According to a study by In-Stat, growth in revenue for mobile business applications will increase 44 percent from 2007 to 2008. Bill Hughes, principal analyst at In-Stat, explained that about one-third of the respondents had knowledge management (KM) in place and another 17 percent plan to add them. The growth in mobile devices will keep pace, as Gartner expects that final figures will reveal a growth rate of 42 percent for smartphones and PDAs in 2007. One of the most useful functions on a mobile device is being able to get dashboard information on business performance. The leading business information (BI) vendors have mobile products, and the majority of the demand in mobile BI is for scorecard information. One of the advantages of SaaS applications for mobile workers is that they eliminate the need to synchronize data acquired on a mobile device with data on the desktop, so the user always works with the same set of data. Other areas associated with knowledge management, such as enterprise content management software and expert systems, are also utilizing mobile versions. Delivery of KM solutions to mobile devices and the browsers they use will become more widespread as their capability increases.
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