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Article

Title: A Better Way to Communicate

Author: Malykhina, Elena Article Type: Product Analysis
Source: Information Week, n1142 p49(2) Publication Date: Jun 11, 2007
  ISSN: 8750-6874
  Illustrations: Graphs
URL of Publication: http://www.informationweek.com

Companies interested in integrating their communications are increasingly looking to unified communication. However, the cost can be difficult to justify, as there are few metrics to measure return on investment. Linking unified communication to a specific business process such as order-processing is more successful. It can also enable sales representatives to react more quickly to customer requests. Some companies are testing unified communications by beginning with a limited roll-out to a small number of managers who will offer their opinions. Results will continue to be difficult to quantify, however. Cisco, Avaya, Nortel Networks, and Microsoft are dominant in unified communications.

Special Features: Graphs

Companies:
Avaya Inc Cisco Systems Inc
Microsoft Corp Nortel Networks Corp

Products:
Unified Communications

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