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Article

Title: Salesforce.com Adds SOA Tool to Boost Links to Apps

Author: Songini, Marc L Article Type: Product Analysis
Source: Computerworld, v41 n22 p14(1) Publication Date: May 28, 2007
  ISSN: 0010-4841
URL of Publication: http://www.computerworld.com

Salesforce.com is using service-oriented architecture (SOA) in its new service that links third-party applications with the companys hosted customer relationship management software. The SOA tool combines the integration platform with the companys Apex programming language. The tool is the latest Salesforce.com product that aims to help users link the companys software with that of other vendors. The companys packaged links work with other applications such as those from Oracle, SAP AG, Microsoft and IBM. However, the SOA tool is deemed to have arrived late in the market so that users were forced to find products from other vendors. Users who needed to integrate Salesforce.com and other applications were prompted to make internal efforts or buy products from other integration appliance companies. There were also some users who chose to switch from Salesforce.com to other hosted systems because of the absence of integration applications from Salesforce.com. Media Bound LLC, for instance, switched to a competing service from Netsuite 2004 as the company offered SOA technology for integration. Despite the promises offered by the new SOA tool from Salesforce.com, it is not expected to be the ultimate solution to integration as problems occur in any integration product.

Companies:
Salesforce.com Inc

Products:
Customer Relationship Management Enterprise Application Integration

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