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Article

Title: SaaS in Perspective

Author: Lamont, Judith Article Type: Product Analysis
Source: KM World, p16(2) Publication Date: Jun 2007
  ISSN: 1060-894X
URL of Publication: http://www.KMworld.com

Software as a service (SaaS) is a software trend that has garnered considerable attention. With the SaaS delivery model, customers generally access their software applications via the Internet and pay a subscription fee. The fee usually depends upon the number of users, and the software is hosted internally in ways similar to the application service provider (ASP) model. While ASPs host software that is purchased and licensed by the user, providers of SaaS applications rent software that they own and maintain for multiple users. SaaS is also called on-demand software. Vendors provide software updates as part of the user's subscription as well. The attractiveness of SaaS arises from several sources. Organizations no longer have to pay out large initial amounts to buy software. This means that small and midsize firms are more able to use applications that they otherwise could not afford. Additionally, SaaS allows companies to outsource a function that is not one of their core competencies, which lets them focus on their primary business. Usage of SaaS can be scaled up or down easily as employees are hired or companies are downsized. There are several SaaS applications available for the knowledge management industry. These include customer relationship management, web content management, and enterprise content management products.

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SaaS (Software as a Service)

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