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Article

Title:  VOIP and Virtualization: What Businesses Must Understand

Author: Silverman, Jon Article Type: Product Analysis
Source: Business Communications Review, p41(4) Publication Date: Dec 2006
  ISSN: 0162-3885
  Illustrations: Tables
URL of Publication: http://www.bcr.com

Organizations should not implement VoIP systems before they understand how the implementation will impact their existing system management capability. Many companies have attempted to replace their traditional systems with VoIP technology without considering the business transformation potential of VoIP or understanding its unique requirements. To get beyond the traditional business and information technology (IT) approaches requires an honest assessment of capabilities. Companies must first realize that VoIP is different from their TDM system management. VoIP is a virtual voice network that requires changes in support roles. Businesses should recognize the fact that replacing TDM PBX systems with new VoIP systems at each branch location may not be the best solution in all cases. New systems may require new divisions of labor. Businesses should also understand that many potential benefits and cost savings can result from a successful deployment of VoIP. The business benefit of a virtual system can contribute substantial revenue for companies each year. When done right, the implementation of VoIP systems can provide more reliability, improvements in efficiency, and reduced costs. The inclusion of a VoIP system management framework can help enterprises and public institutions obtain the full capabilities of the technology.

Special Features: Tables

Products:
Virtual PBX Virtualization

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