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Article

Title: JabberNow

Author: Manafy, Michelle Article Type: Review
Source: eContent, v29 n5 p16(3) Publication Date: Jun 2006
  ISSN: 0162-4105
  Illustrations: Screen Layouts
URL of Publication: http://www.econtent.com

Jabbers JabberNow appliance offers an easy way for both IT staffers and end users to include instant messaging as part of a business collaboration and communication tools. The plug-and-play installation is easy, especially for those who will restrict usage behind a firewall. However, for users in mixed working environments that deal with being both inside and outside the firewall, installation is more challenging and will require IT support. Administrative controls are straightforward and user-friendly. Setting up new users is simple, but the system does not automatically send out welcome messages to them. A New User Email Template is provided, but administrators must cut, paste, and customize it in an email client. Even organizations with a disparate amount of IM clients will find individual user set-up easy. Every client and operating system in tests worked without problems with one-to-one messaging. However, different clients will of course provide different interoperability and advanced functionality for particular features. Users will find that one of the biggest challenges is getting buy-in from team members to actively use a new communications tool. However, the appeal and ease of use of JabberNow is likely to make that challenge go more smoothly.

Special Features: Screen Layouts

Companies:
Jabber Inc

Products:
JabberNow

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