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Article

Title: Salesforce AppExchange Just Became A Bit More Useful

Author: Kontzer, Tony Article Type: Company
Source: Information Week, n1073 p30(1) Publication Date: Jan 23, 2006
  ISSN: 8750-6874
  Illustrations: Charts
URL of Publication: http://www.informationweek.com

Salesforce.com Incorporated, a hosted customer-relationship-management application firm, has enlisted Adobe Systems, Skype, and Business Objects to provide their software products to its customers. These products will be offered through AppExchange, an on-demand marketplace modeled on the eBay online auction Web site. AppExchange went live in early January 2006 and includes 160 Salesforce and third-party applications. With the addition of its new partners, the company is providing the tools that large companies demand. Salesforce is also planning to implement Mirrorforce, a $50 million initiative designed to replace the firm's older data center with two new centers. The new centers will be synchronized constantly beginning in February 2006. Mark Benioff, chief executive officer at Salesforce, hopes that the company's enhanced structure will provide reassurance to customers that a processor failure problem suffered in the past was an aberrant occurrence. AppExchange cannot really function in the same way as eBay, since customers must have a Salesforce subscription to take advantage of the service, but the addition of big-name software developers validates the project to a large degree. The tools that are available on AppExchange are designed to be used only in the Salesforce environment, and no other major software vendor offers a product comparable to AppExchange.

Special Features: Charts

Companies:
Salesforce.com Inc

Products:
AppExchange Customer Relationship Management

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