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Article

Title: IBM And Speech Technology: An Interview With Bruce Morse

Author: Staff Article Type: Product Analysis
Source: Customer Inter@ction Solutions, v23 n10 p78(4) Publication Date: Apr 2005
  ISSN: 1529-1782
URL of Publication: http://www.cismag.com

IBM offers a wide range of speech recognition and voice technology, reflecting its interest in such systems dating from the early 1970s. Speech technology extends access through two billion telephones across the world, as well as interaction through contact centers, automobiles, and other devices. Applications enabled through speech are crucial to systems driven by customer demand. Suppose a retail bank needs to know when customers request forms to apply for a home equity loan. IBM technology will allow the bank employee to bypass the speech application and route customers to a live agent, permitting the business transaction to be completed more quickly. Speech enabling technology has evolved beyond simply turning audible words into text on a screen. IBM's research has produced over 250 speech patents while working with more than 15 languages. IBM's speech software includes VoiceType and ViaVoice products that have enabled personal digital assistants to recognize speech. The current focus is in three areas: natural language understanding and call routing; software integrating keyboard strokes, speech, handwriting and visual technology; and embedded speech in DVD players, cell phones, and vehicles. Though often regarded as marketing to large companies, IBM can tailor its speech application solutions to medium and small businesses.

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Speech Recognition Speech Transcription

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