Newsletter Signup
Where current and emerging technology trends meet.
TecTrendsInformation Sources, Inc.
  | About TecTrends | Email Signup | Contact Us
 Live Search:
Live Search | Articles | Companies | TecTerms | Products
  Loading TecTrends Live Search - please wait... 
View Noteworthy Articles      PRNewswire
 
Article

Title: XML Plays Big Integration Role

Author: Babcock, Charles Article Type: Product Analysis
Source: Information Week, v990 p56(1) Publication Date: May 24, 2004
  ISSN: 8750-6874
URL of Publication: http://www.informationweek.com

CompuCredit Corp., a credit card issuer, needed to improve its call center technology because required data was stored on many different legacy systems that were not well-connected. The problems were affecting call length and service quality. With Software AG Inc., it co-developed an XML-based software solution that ties together the systems in a Web-services architecture. Customer service representatives now have easy access to customer information, resulting in reduced call length and more payments. Software AG has now introduced a group of integration products, the XML Business Integration Portfolio, based on its work with CompuCredit. Competitors using proprietary technologies instead of XML include IBM, Sonic Software, and Tibco Software. The combination of integration, enterprise service bus software, and Software AG's Tamino XML database may give Software AG a competitive advantage. Using a standards-based approach could also work well as an alternative to proprietary technologies for Software AG. CompuCredit plans to use begin using the software for fraud detection.

Companies:
Software AG

Products:
XML Business Integration Portfolio

TecTerms:


[Get Copyright Permissions] Click here for copyright permissions!
Copyright 2004-2008 Information Sources Inc.
 


Home About TecTrends About Us Contact Us Privacy Statement Terms and Conditions

TecTrends | P.O. Box 8120 | Berkeley CA 94707 | (510) 525-6220 | Email: tectrends@tectrends.com
© 2006 INFORMATION SOURCES INC | All rights reserved.