NetSupport's NetSupport DNA, a user-friendly and intuitive desktop management tool, has a user-friendly interface, straightforward client installation, good reporting tools, and a good display of relevant software patches with references to the most appropriate Microsoft KnowledgeBase article. However, software distribution requires more software to build custom install packages. In addition, the advanced remote control requires a separate install. Testers find NetSupport DNA to be ideal for small- and mid-sized businesses (SMBs) that do not need the enterprise-level features of a systems management server. They liked the attractive new user interface on the administrator console, which has tree groups for grouping machines and tabs for details. Footnote tabs are used for user views and reporting that changes the way information is shown. Inventory is one of NetSupport DNA's strengths, since it gathers information on the hardware side in granular and accurate detail. For software inventory, the screen shows a familiar application icon, an application description, software version, filename, and path. The hot-fix detail area lists specific hot fixes with a green check if it verified correctly, a yellow question mark for uncertain, and a red X if the hot fix failed. Software distribution features are limited to the construction of a distribution package from a list of files or folders. A third-party tool is needed to build custom distribution packages for such purposes as addition of icons, creation of Start menu items, or making registry changes. The specific remote control tools provide all features expected.