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Article

Title: Package Solutions, Open Doors: Integrated Document Technologies...

Author: Mauriello, Jackie Article Type: Company
Source: Business Solutions, v18 n12 p34(6) Publication Date: Jan 2004
  ISSN: 1079-7467
  Illustrations: Screen Layouts
URL of Publication: http://www.corrypub.com

Integrated Document Technologies (IDT) is hoping that its business strategy of bundling hardware, software, and services into one solution appeals to end users in vertical markets. As an integrator, IDT determines what a company's pain point is and uses technology to build a solution to address the problem. With the help of a marketing consultant, IDT was able to determine what the technology needs and priorities were for a number of community banks. Document imaging and customer relationship management topped the lists in 2003 and 2004. It turns out that many banks needed these technologies to comply with the Check Clearing for the 21st Century Act and the Patriot Act. The smaller banks needed an electronic solution for handling checks, but worried about the cost and the reliability of fraud detection tools. IDT developed two projects to address these problems. IDT has succeeded because it focuses on the outcome and not on the technology itself.

Special Features: Screen Layouts

Companies:
Integrated Document Technologies Inc

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