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Article

Title: Salesforce.com easier to use

Author: Caton, Michael Article Type: Review
Source: eWeek, v21 n6 p58(1) Publication Date: Feb 9, 2004
  ISSN: 1530-6283
  Illustrations: Charts; Screen Layouts
URL of Publication: http://www.eweek.com

Salesforce.com's namesake service allows users to more easily act on new leads and information. The new dashboard view facilitates management of key sales metrics. Salesforce.com is rated very good overall, with excellent scores for capability and performance. New features, including workflow and document management need further refinement, and document management features are limited. Testers found that administration of features and forms can be awkward. The dashboard is integrated for consolidation of sales data in graphical format, and the interface design is straightforward, with 13 tabs and features for editing page layouts to meet the needs of each user. Layout improvements, as well as new account and data management abilities, make Salesforce.com more powerful. The Dashboard makes Salesforce.com more competitive with Siebel CRM onDemand-UpShot Edition and Net Suite NetCRM. A workflow engine has been added to allow an organization to create process rules for sales and customer support teams. This useful ability allowed testers to ensure that organizations comply with process rules and that end results emphasize tasks and events. Testers could do basic task-based workflow management and create automated response workflows that center around lead generation and customer support requests from a company's self-service Web site.

Special Features: Charts; Screen Layouts

Companies:
Salesforce.com Inc

Products:
salesforce.com

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