Knowledge management (KM) has been moving to a new stage in which it will have to engage at higher and more in-depth levels in organizations. Key concepts will be complexity theory, social network analysis, knowledge process design, and organizational narrative. KM also has to deal with changes in information technology, and many writers prefer to see a trend in which next- generation KM trends away from technology matters. There have been many technology issues to be absorbed by KM specialists over the past few years, including content management, Web-enabled collaboration, advanced search abilities, and enterprise portals. A new dialog is needed between KM and IT practitioners--a bi-directional, challenging, provoking, and supportive dialog. A survey by Ovum of CIOs in 2003 indicates that executives have concerns over cost reduction, enterprise architecture renewal, rationalization, and e-business and e-government issues. The new enterprise architecture centers around a new and open information exchange platform based on such standards as XML, SOAP, HTTP, and HTML. Web service infrastructure is creating demand for information from all levels in organizations and is prompting companies to share information and to collaborate electronically with customers, partners, and suppliers. Among topics covered are three areas in which the relationship between KM and IT should change: elimination of barriers in information integration, evolution of the semantic enterprise, and human-centered design.